As of February 20, 2026, Shopify line-item subscription classification in SourceMedium was updated to use expanded metadata signals (including ReCharge app-id fallback coverage for
294517) and to ignore placeholder-only subscription_id = '1'.Start by aligning on definitions
Before troubleshooting, confirm which definition you’re using in each tool:- New subscriptions: created date vs first successful charge vs first fulfilled order
- Cancelled subscriptions: cancelled timestamp vs churn proxy (no recurring orders in X days)
- Subscription order revenue: gross vs net revenue, and how refunds are handled
Common causes of mismatches
1) Different time fields
ReCharge often reports on subscription lifecycle timestamps, while SourceMedium reporting typically uses order-based timestamps (e.g., processed/created at) for revenue and order metrics.2) Refund and cancellation handling
If an order is refunded or cancelled, different tools may:- Exclude it entirely
- Include it in gross but not net
- Attribute it to the original purchase date vs the refund date
3) Attribution differences (UTM + checkout)
Subscription checkouts can reduce UTM coverage depending on your storefront/checkout setup. If you’re validating “source/medium” or channel attribution, start with:4) Multi-store / multi-channel scoping
Confirm you’re comparing the same store(s), channel(s), and date range in both tools.5) Shopify metadata signal changes (for existing users)
If your subscription/non-subscription split changed recently, this can be expected after the Shopify signal update:- Some lines previously marked one-time may now be classified as subscription due to newly recognized metadata keys.
- Some lines previously marked subscription may now be one-time if the only prior signal was placeholder
subscription_id = '1'. - In post-cutover Shopify data, single-line orders with
order_source_name = '294517'can now classify as subscription via fallback logic.
What to do next
If you’re still seeing unexplained differences, share the following with your SourceMedium team:- The ReCharge report you’re using (name + filters + date field)
- The SourceMedium module/table you’re comparing against
- A handful of example subscription IDs or order IDs that illustrate the mismatch